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Movement. Heat. Transform.

Privacy Policy

Last updated: 22/11/2025


Embody Balance (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, make a booking, or interact with us online or in-studio.

By using our website or providing your personal information, you agree to this Privacy Policy.

1. What Information We Collect
We may collect the following types of personal information:
1.1 Personal Details

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Emergency contact details

1.2 Payment & Booking Information

  • Billing details (processed through secure third-party providers)

  • Membership and class booking records

  • Purchase history

1.3 Health Information (Sensitive Information)
To ensure your safety in a heated Pilates environment, we may collect optional health information you choose to provide, such as:

  • Injuries

  • Medical conditions

  • Pregnancy status

Sensitive information is only collected with your consent.
1.4 Website & Usage Data
When you visit our website, we may automatically collect:

  • IP address

  • Device and browser information

  • Pages viewed

  • Cookies and tracking data

  • Interactions with forms or online bookings
     

2. How We Collect Information
We may collect information when you:

  • Create an online account

  • Book a class or purchase a membership

  • Complete digital forms

  • Communicate with us by email, phone, or social media

  • Enter the studio

  • Access our website (via cookies or analytics tools)
     

3. Why We Collect Information (Purpose of Use)
We collect, use, and store your information for reasons including:
3.1 Service Delivery

  • Processing bookings, memberships, and payments

  • Communicating booking confirmations or cancellations

  • Providing safe participation in hot Pilates classes

3.2 Communication

  • Responding to enquiries

  • Notifying you of class changes

  • Sending optional marketing or promotional updates (you may unsubscribe at any time)

3.3 Business Operations

  • Improving our services and website functionality

  • Managing accounts and internal administration

  • Meeting legal and regulatory obligations
     

4. Disclosure of Your Information
We may disclose your personal information to:

  • Third-party service providers (e.g., booking platforms, payment processors, email systems)

  • Our professional advisers (accountants, legal advisers)

  • Authorities as required by law

  • Staff members who need the information to perform their duties

We do not sell or rent your personal information to third parties.

5. Storage & Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure.
This includes:

  • Secure booking/payment systems

  • Restricted staff access

  • Password-protected databases

  • TLS-encrypted website connections (https)

If a data breach occurs that may cause serious harm, we will notify affected individuals and comply with the Notifiable Data Breaches Scheme.

6. Cookies & Third-Party Tools
Our website may use:

  • Cookies

  • Analytics tools (e.g., Google Analytics)

  • Third-party booking or scheduling widgets

  • Social media integrations

Cookies help improve your website experience. You may disable cookies in your browser settings, but some features may not function correctly.

7. Access, Correction & Your Rights
Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate, incomplete, or outdated information

  • Withdraw consent to marketing communications

  • Request deletion of collected data (where legally permissible)

To make a request, contact us using the details below.

8. Transfer of Data Overseas
Some third-party service providers (e.g., payment gateways or booking systems) may store data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian Privacy Principles.

9. Links to External Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. The updated version will be posted on our website with the revised effective date. Continued use of our website indicates acceptance of any changes.

11. Contact Us
If you have questions or concerns about your privacy, or wish to access or correct your information, please contact:
Embody Balance – Hot Mat Pilates Studio

Email: managment@embodybalanceau.com

Address: 75 Howard Rd, Padstow

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